Procedures are the codification of best practices. By having written procedures in your office, you ensure that every single client will receive the very best treatment you and your team know can be provided.
You can even house them on an internal wiki (such as the inexpensive one provided as part of Google Apps at $50/year per user) where they can be constantly improved.
Procedures do not turn people into machines. On the contrary, by taking people's minds and memories off of the rote parts of their jobs, procedures free people up…
Continue reading | 3 Comments
Cover of Google Apps: The Missing Manual 
Procedures are the codification of best practices. By having written procedures in your office, you ensure that every single client will receive the very best treatment you and your team know can be provided.
You can even house them on an internal wiki (such as the inexpensive one provided as part of Google Apps at $50/year per user) where they can be constantly improved.
Procedures do not turn people into machines. On the contrary, by taking people's minds and memories off of the rote parts of their jobs, procedures free people up… Continue reading | 3 Comments 
